Refund policy
Thank you for shopping with [Your Store Name]. We value your satisfaction and strive to provide high-quality products. If you are not completely satisfied with your purchase, we're here to help.
Returns
You may request a return within 5 days of receiving your order.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- The item must be returned in its original packaging with all accessories, tags, and manuals (if applicable).
- Proof of purchase or your order number is required.
Certain items cannot be returned, including:
- Personalized or custom-made products
- Gift cards
- Digital products or downloadable items
- Items marked as final sale
- Personal care products that have been opened or used
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If your return is approved, your refund will be processed to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.
Shipping charges are non-refundable unless the return is due to our error or you received a damaged or incorrect item.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us with your order details and photos of the item.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 24 hours of delivery. Include clear photos of the product and packaging so we can resolve the issue as quickly as possible.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our mistake or a defective product.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
Order Cancellations
Orders may be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled and must follow our standard return process.